Outlook 2.5 upgrade help

After announcing the Outlook edition 2.5 upgrade last night, a bunch of things have come to light.  Mostly the fact that we haven’t really laid out what a user needs to do to upgrade.  So let me try to help things out a bit here.

Outlook edition now comes as part of our subscription plans; in particular, it’s part of the business subscription plans.  “Consumer” plans do not include Outlook edition.  But, as part of this release, we’re giving you a way to upgrade (or extend) your account for free.

After you install Outlook edition, it will ask for your NewsGator Online credentials, and it will attempt to activate itself online with your account.  If, at this point, your account is not a business plan, the product will not activate and you’ll get a message to that effect.

So here’s what you need to do.

If you already have a NewsGator Online account:

1. Sign into NewsGator Online, go to the NewsGator Manager, click My Account.

2. Put in your old Outlook edition 2.0 license key where it’s asked for on this page.  That will cause your subscription to be upgraded/extended as appropriate.  If you don’t have your license key handy, you can get it here.

3. Install and activate Outlook edition 2.5.

If you don’t have a NewsGator Online account:

1. Go to https://www.newsgator.com/ngs/order1.aspx, and sign up for a new account.  Make sure to enter your Outlook edition 2.0 license key in the box, if you have one (retrieve it here if you don’t have it handy).

2. After you’ve created your new business account, install and activate Outlook edition 2.5.

Sorry for all the confusion on this…

NewsGator Outlook edition 2.5 is here!

Wow. It’s been a LONG time in coming. But it’s finally here…NewsGator Outlook edition 2.5.

This release is all about synchronization. But wait, you say…didn’t we have synchronization in 2.0? Well, yes…but there were some limitations. Big ones.

With 2.0, with sync turned on, when you downloaded something into Outlook, it would marked as “read” in NewsGator Online.  Even before you read it in Outlook.  Even if you never read it in Outlook.  The mere act of downloading it marked it as read.  Also, folder hierarchy wasn’t synchronized between Outlook edition 2.0 and NewsGator Online.

This is all changed now.  Read/unread/deleted status of individual items is now synchronized between Outlook edition 2.5 and NewsGator Online (and all other applications using our system – more on that in a bit).  Folder hierarchy is now synchronized between Outlook and Online.  It’s all as it should be.  As someone on the beta said, “it all worked exactly as I expected it to.”  Nice.

How did we do all this?  We’ve developed what we have called our 3rd-generation synchronization API.  NewsGator Online implements this API, and Outlook edition 2.5 uses it for content sync.  The upcoming FeedDemon 1.6 uses this same API for sync.  And we’re opening up and documenting the API for you to use, too.  Watch for more about this in the next couple of days – as soon as we iron out a few things, we’ll publish the docs and sample code, and we’ll tell you about some folks who are already working with it.

[ Incidentally, NewsGator Enterprise Server implements this same API.  Hmm! ]

There were a ton of changes under the covers in this version…but it’s now at a point where it’s integrated tightly with our online platform so we can easily add new features to the product, and we intend to do so quickly.  We have a long list of features we want to add to the product…and I’d love to hear any ideas that you have for it.  It’s been 13 months since we did a release – but I promise it won’t be nearly that long until the next one!

Best of all, this is a free upgrade for existing users.  Here’s the scoop:

Announcement
Upgrade Q&A
Download

New podcasting support in NewsGator Online!

Wow, this is cool. And I’m not just saying that because I happen to work here. :-)

As many of you know, FeedDemon has had cool podcasting support since v1.5, with a helper application called FeedStation. FeedStation did the work of downloading podcasts, and adding them to iTunes or Windows Media Player playlists, for syncing to your portable device. Very cool.

Well, we’ve taken FeedStation, modified it a bit, and integrated it with NewsGator Online. You can now find podcasts from within NewsGator web edition, click “Add to Podcasts”, and download them to your iPod (or other portable device) using FeedStation.

And the best part? You don’t have to be anywhere near your iPod. You might have left it at home, in its dock. You’re using NewsGator Online at the office, and you find a few things you want to listen to later. You click the links in web edition, which adds them to the “My Podcasts” folder in NewsGator Online…and FeedStation (which you left running at home) downloads them to your iPod. When you get home from work, they’re sitting there waiting for you.  Woo-hoo!

This will all be integrated with NewsGator Outlook edition in an upcoming release (not the one that’s imminent, the one right after that).

Since a picture is worth 1000 words, and I’m not a very fast typist, let me just show you. :-)

We’re browsing through a feed in NewsGator Web edition, and we see a podcast we want to download.  Just click the “Add to Podcasts” link:

And then you’ll see it show up in your “My Podcasts” folder:

FeedStation is running in the system tray:

…and downloads the selected items.

I don’t have a picture handy of it working with WMP or iTunes, but I promise it does. :-)

Try it out, and let me know what you think!

Update: Nick Bradbury had the same screen-capture-all-over-the-place idea that I did, and posted on his blog about this all as well.

NewsGator Enterprise Server in beta!

I talked a while back about “Dino” (aka NewsGator Enterprise Server, although that name isn’t yet finalized). If you don’t remember it, here’s a quick blurb from that post:

Dino could be characterized as “NewsGator Enterprise Server”, for lack of a better name. Imagine NewsGator Online, picked up and installed on a server behind a corporate firewall. Imagine it also (optionally) connecting with Active Directory and Exchange server. No longer would a system administrator need to go install NewsGator Outlook edition on 3000 desktops; rather, with Dino, they could install a single server, make some configuration choices, and employees will just get “more stuff” somewhere in their Exchange mailbox without having to install anything on their own machines. Outlook; Outlook Web Access; Blackberry; Exchange ActiveSync; all of this is enabled by the Dino/Exchange integration.
 
Not using Exchange? Not a problem. Dino will have a version of NewsGator Online’s web-based aggregator (also also mobile edition, email edition, and media center edition). Many potential customers have asked us about an intranet-based aggregation solution, and Dino fills the bill for this as well.
 
And with sophisticated indexing capabilities, and integration points with other enterprise systems, Dino can become a central information distribution point for all kinds of content.  All managed in one place, leveraging organizational structure in Active Directory (if available).

Last week, Dino went into beta! This is a huge milestone…my personal congratulations to the team that’s been working on this product.

I gotta tell you, it’s pretty cool. I got the URL of our internal Dino server in an email, clicked on it, and it automatically authenticated me via our AD domain and signed me in.  I found some feeds I wanted (ok, actually I imported my monster-sized OPML file from NewsGator Online), and added a couple of internal feeds I don’t have in our online system.  I could then read my feeds with the Intranet site, just as one would expect.  And then, a couple of clicks later, my feeds started showing up in my Exchange mailbox.  Cool!

RSS in the enterprise has been getting more and more attention in the recent months. Security of internal information is foremost in peoples’ minds…but so is finding ways to efficiently access external information that’s important to the business. And being able to effectively manage this flood of information – centralized feed/subscription management, controlling bandwidth usage, indexing and searching the data you want – is an important piece of the puzzle for small and large companies alike.

We’ve got quite a list of beta customers who have either installed Dino already, or will be soon…including Metropolitan Library System, InfoWorld, CGI Group, and many others that I can’t list at the moment.  Our anticipated v1 ship date is in early Q3.  Things are getting exciting over here!

Trapped in the poker world

Yep, I admit it. I’ve gotten sucked into the whole poker craze. I think it was Brad Wilson’s fault, originally.

Only two small problems:

1. I tend to prefer tournaments more than cash games, even though cash games are generally much more profitable.

2. When I get into a new hobby, I really get into it. Not in a gamblaholic sense, but in a “I need to keep doing this so I can get as good as I can possibly be at this thing” sense.

So I of course flew to Vegas last weekend to play in a few tournaments.  Not the WSOP events (although I’m thinking about going back to play in one of the preliminary NLHE tournaments), but just some of the regular tournaments. Here’s a quick story from one of them:

First tourney I played in after arriving, at Binion’s, $150 buy-in (2000 chips) + $50 add-on (1500 chips).  108 players.
 
After about 5 hours of playing, I make it to the final table of 10.  I put out two players in the first 3 hands, who were short stacked enough to have to go all in on marginal hands, and I’m now on the big stack.  2:1 chip advantage over the next biggest stack, over 100K in chips.
 
We whittle down to four folks.  I’m still on the big stack, but not by much – one other guy is pretty close.  Blinds are 6,000/12,000, antes 1,000.
 
Guy to my right raises to 25,000 under the gun, with about 50,000 more chips in his stack.  Based on past behavior, this is a pretty weak raise from this guy, and it looks like he’s trying to steal the blinds.  I look down and see A-J suited.  Pretty strong hand for 4-handed, I’m thinking.  So I lay an 80,000 raise on the guy, which would put him all-in to call.
 
Blinds both fold…and this guy sits there thinking about it for a while.  The longer he thinks, the more I want him to call. :-)  He finally calls, and turns over K-6 unsuited.  I’m thinking a) wow, can’t believe you called with that, and b) woo-hoo.
 
Darned if he didn’t suck out on me with a 6.
 
So anyway, I was crippled after that, given the size of the blinds, and ended up going out 4th.  Well into the money, but not nearly as much as 1st place.  Sigh…

NewsGator acquires FeedDemon

Yep, the early reports are true (I slept far too late to break the news myself, it seems!).  NewsGator has acquired FeedDemon and TopStyle from Nick Bradbury, and Nick has joined our team full-time.  The press release and some detailed Q&A are online now, and Nick’s own take on the deal is here.
 
It’s a pretty exciting development for everyone involved.  From my perspective, this is huge…so let me tell you a quick story, one that goes back two and a half years.
 
Way back in the beginning, we had an Outlook add-in – and it was immediately popular.  A little less than a year later, we followed with what is now known as NewsGator Online, and thus was born the platform we’ve been building on ever since.  We now had a presence on Microsoft Outlook, on the web, mobile devices, other e-mail clients besides Outlook, and shortly thereafter even on the TV with Media Center edition.  And all along, we were building on the key insight that people wanted to use multiple applications and devices to consume content.
 
Synchronization was the story, as implmented in our first-generation sync system.  It was lean and mean, and worked.  Read your content in Outlook, the web, your mobile phone, etc., and never have to read the same content twice.  It was a good story, and we spent a lot of time and effort on it.  And it turned out it was true – people do want to use multiple applications and devices to read their content.
 
But it turns out people wanted more than we were offering.  They wanted to use desktop applications as well, and still take advantage of the synchronization capabilities inherent in our other products.  They wanted to use Outlook at work, and use a best-of-breed desktop application at home.  Or vice-versa.  Or maybe they didn’t want to use Outlook at all – I’ve seen it happen. :-)
 
And to the “why do I need a desktop application” nay-sayers – lots of people swear by them.  Not only is the GUI generally richer than that on a web application, but offline support is a huge feature.  Many of our Outlook customers download news in the morning, and read it on their commute on the train, bus, etc.  The same use case holds for those using desktop applications.
 
So we built a second-generation sync system, and opened it up to a few partners – most notably Nick Bradbury, who implemented support for it in FeedDemon.  This system worked well, but it had a nagging problem – the actual state (read/unread/deleted) of items wasn’t synchronized – only the fact that you had downloaded the item, or marked it read online, was sync’d.  But download an item into FeedDemon, and it magically disappeared from NewsGator Online.  Not exactly the ideal behavior.  Incidentally, our first-gen Outlook sync system worked in a similar manner.
 
So we started working on the next version of the Outlook add-in (which is in a late beta stage right now), and the 3rd-generation sync system and API.  One that would truly provide all of the missing sync capabilities – read/unread/deleted state, flags, etc.  And along about the same time, I posted our near-term product roadmap – talking about API’s, our enterprise products, and what we were doing with the Outlook and consumer products.
 
Then I called Nick (much to his chagrin, I had managed to collect all of his phone numbers!).  See, we still had a hole in our product line.  We had great coverage of Outlook, the web, mobile devices, even TV’s.  But we didn’t have a desktop client, and we’ve encouontered lots of customers who wanted exactly this.  I asked Nick if he’d be interested in joining forces with us in some manner, and he said he would be.  Turns out that Nick’s customers had been consistently asking for the same capabilities as those we were building into the next-gen online system…
 
Many meetings and a few months later, here we are – announcing a deal we’re all super-excited about.  Our industry-leading RSS platform company – and the best Windows desktop aggregator, being added into the platform.  What a great story for our customers.
 
So what happens now?
 
Most of it’s in the Q&A I linked to above.  In a nutshell…within the next month or two, all FeedDemon customers will get a free 2-year subscription to a NewsGator business subscription plan, giving them access to the Outlook edition and other NewsGator products.  And all NewsGator paying subscribers will get access to FeedDemon at no additional charge.  All of this will take effect as of the upcoming FeedDemon release.
 
And the upcoming versions of FeedDemon will be completely integrated with our online platform, providing seamless synchronization capability…and it will begin integrating lots of other features that are made possible by having a strong online platform to base them on.
 
Looking out further, we’ve got some great ideas, and lots of plans.  Nick, as our new Architect, Client Products, will continue work on FeedDemon and TopStyle, but will also be lending his considerable expertise to our other products.  Jack Brewster (who you might know if you frequent the FeedDemon/TopStyle forums) is also joining us to take over support of these products…which should make for a seamless transition experience for our customers.
 
Please join me in welcoming Nick to our team!

Chris takes me to task

At least I can count on Chris Pirillo to not hold back. :-)

He’s right – we did have an IM exchange a couple of weeks ago, and I did tell him development is moving forward on NewsGator Outlook edition. In fact, it’s in beta right now, but the beta is pretty small at the moment while we iron out some problems. As I’ve said in the past, there are MAJOR changes in the way we retrieve and synchronize content in this version – and we’re moving slowly to make sure that when we ship, it not only rocks, but it’s rock solid.

An older version of Chris’s subscription list is actually one of the test cases we use for testing. And it works fine…but performance isn’t quite up to the level we want with that many feeds (Chris’s list is about 800 or so feeds, and we test with others with about 1500 feeds).

So Chris, I know you want to be on the beta, and you will be…just give us a chance to get it to a point where it’s ready for you.

As to his point about wasting bandwidth, NewsGator Outlook edition works similarly to nearly every other desktop aggregator – it retrieves content directly from the publisher – so I’m not sure how that’s acting irresponsibly. That said, some of the changes we’ve made in the upcoming version have to do with the way we retrieve content…so stay tuned, and I’ll post more details as we get closer.

Factiva and NewsGator

As some have already noticed, NewsGator jointly announced a deal with Factiva this morning. For those who aren’t familiar with them, Factiva is a Dow Jones & Reuters company, who delivers premium content to corporate customers around the world. There’s quite a bit to this deal…but two things will come out of it very quickly:

1. All existing Factiva customers will be able to access their Factiva content via NewsGator Online and NewsGator Outlook edition, for free. This includes millions of their customers who will now have free use of NewsGator products.

2. Certain Factiva content will be made available for NewsGator Online premium susbcribers, starting in June.

And there’s more coming beyond this, later this year.

This is a great validator for the Enterprise RSS space – Factiva, with millions of enterprise customers, agrees with us that RSS is key to delivering content into this market. And a great win for us – since they’ve chosen NewsGator as the key platform for delivering content to their users.

NewsGator Outlook edition beta

It’s been a while…but yes, it’s finally that time again. :-)

The next version of NewsGator Outlook edition will go into beta testing sometime next week, and we’re soliciting folks who would like to help with the beta program.  I can’t yet post the complete feature list, but it’s mostly about synchronization.  If you think back to all of the comments that have been made over the last year about NewsGator’s sync system (doesn’t sync read/unread status to Outlook, stuff deleted online after I download, etc.), they’ve all been addressed.  Ok, maybe not ALL, because I know someone’s going to scour the forums for something we didn’t implement…but pretty much all of the major items have been addressed.  This is an entirely new synchronization system, built on the new API’s I talked about a while back…and I can tell you, after using it for a while, it rocks.

So anyway, if you’d like to participate in the beta, shoot me a note.  We’re going to limit the size, and we’re also going to ramp it up gradually; so if you send me a note and I don’t get back to you right away, don’t worry – I haven’t forgotten you!

NewsGator in French!

NewsGator announced our partnership with VNU back in February…and the first fruits of this relationship went live today at http://fr.newsgator.com.  And it’s not just translated…there is actually localized content within the system, including the feed taxonomy.

Si vous parlez français, jetez un coup d’oeil!  (heh – hopefully that says something like “if you speak french, take a look” – Google had to help me with that translation :-).

Watch for more localized versions coming over the upcoming weeks!